This training program equips automotive consultants and service advisors with practical skills in customer communication, needs assessment, and transparent repair explanation. Curriculum covers process workflows, effective questioning, and techniques to build trust while improving service agreement outcomes. Participants learn sales coaching, negotiation strategies, and upselling delivered through role-play, real-world scenarios, and performance metrics. Instruction includes compliance best practices, operational efficiency, and methods for measuring advisor impact to drive retention, throughput, and customer satisfaction.
